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Privacy Statement
Information Collection and Use
TicketsChicago.com, a division of
Gold Coast Tickets, Inc., is the sole owner of the information collected on
this site. We will not sell, share, or rent this information to others. Gold
Coast Tickets, Inc. collects information from our users at several different
points on our website.
Security
This website takes every precaution to protect our users''
information. When users submit sensitive information via the website, your
information is protected both online and off-line. When our
registration/order form asks users to enter sensitive information (such as
credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry
- SSL. While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when you are just
''surfing''. To learn more about SSL, follow this link
http://www.verisign.com/site/ssl.html. While we use SSL encryption to
protect sensitive information online, we also do everything in our power to
protect user-information off-line. All of our users'' information, not just
the sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted
access to personally identifiable information. ALL employees are kept
up-to-date on our security and privacy practices. Every quarter, as well as
any time new policies are added, our employees are notified and/or reminded
about the importance we place on privacy, and what they can do to ensure our
customers'' information is protected. Finally, the servers that we store
personally identifiable information on are kept in a secure environment. If
you have any questions about the security at our website, you can send an
email to
security@GoldCoastTickets.com.
Order
We request information from the user on our order form. Here
a user must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders. If
we have trouble processing an order, this contact information is used to get
in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive
containing information about the user. Usage of a cookie is in no way linked
to any personally identifiable information while on our site. Once the user
closes their browser, the cookie simply terminates. For instance, by setting
a cookie on our site, the user would not have to log in a password more than
once, thereby saving time while on our site. If a user rejects the cookie,
they may still use our site. The only drawback to this is that the user will
be limited in some areas of our site. For example, the user will not be able
to participate in any of our Sweepstakes, Contests or monthly Drawings that
take place. Cookies can also enable us to track and target the interests of
our users to enhance the experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site,
track user's movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
Surveys & Contests
From time-to-time our site requests information from users
via surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or not to
disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic information
(such as zip code, age level). Contact information will be used to notify
the winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site.
Special Offers
We send all new members a welcoming email to verify password
and username. Established members will occasionally receive information on
products, special deals, and a newsletter. Out of respect for the privacy of
our users we present the option to not receive these types of
communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates.
Members are not able to un-subscribe from service announcements, which
contain important information about the service. We communicate with the
user to provide requested services and in regards to issues relating to
their account via email or phone.
Choice/Opt-out
Our users are given the opportunity to ''opt-out'' of having
their information used for purposes not directly related to our site at the
point where we ask for the information. For example, our order form has an
''opt-out'' mechanism so users who buy a product from us, but don't want
any marketing material, can keep their email address off of our lists. Users
who no longer wish to receive our newsletter or promotional materials may
opt-out of receiving these communications by sending an email to us at
unsubscribe@GoldCoastTickets.com.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes on our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose it. If
at any point we decide to use personally identifiable information in a
manner different from that stated at the time it was collected, we will
notify users by way of an email. Users will have a choice as to whether or
not we use their information in this different manner. We will use
information in accordance with the privacy policy under which the
information was collected. Contacting the Web Site
If you have any questions about this privacy statement, the practices of
this site, or your dealings with this Web site, you can contact: Gold Coast
Tickets, Inc. |
